PRIVACY POLICY

PRIVACY POLICY:

This Privacy Policy describes “P-Cab” (hereinafter referred to as “we”, “us” “our”) approach to dealing with personal data i.e. how “P-Cab” collects and uses Personal Data. The Notice applies to all users of Pcab’s mobile applications, websites, call-centre or technology, contents and services etc., when users interact or communicate with us. Our mobile and web apps (both hereinafter referred to as the term “app”) let/facilitate users connect with each other/ receive orders for transportation and delivery services.

That this App is developed and operated in Pakistan having its headquarter in Islamabad; accommodate the users to have easy access and connections with respect to transportation and delivery services facilities nationwide.

That this Privacy Notice applies to all individuals nationwide who access or use our Services. It specifically applies to:

  • Individuals that book a trip;
  • Individuals that provide (or submit the application to provide) transportation of people or goods, whether individually or through partner transportation companies i.e. Captains etc.;
  • Delivery recipients;
  • Any individual availing facility by using any mode of “P-Cab”;

HOW TO CONTACT US?

  • Our Data Protection Officer can be contacted by email at info@pcab.pk.
  • You can reach our support team via the mobile app after logging in. Logging into the app allows us to identify you.

WHO IS PROCESSING YOUR PERSONAL DATA?

  • Your personal data are processed solely by “P-Cab”:
  • We act, according to applicable laws, as “controller” – controllers determine the purposes and means of the processing of personal data.

WHAT APPLICATION PERMISSIONS ARE REQUIRED?

  • “P-Cab” application will use/access the background and location services.
  • “P-Cab” will fetch the afore-mentioned data after prominent disclosure, consequent to the acceptance of the user to allow the app to fetch/access the location services and run the operation in background.
  • In case user denies the access or disallows the permissions, the application will not attempt to get any of the aforementioned information.

WHAT PERSONAL DATA ARE PROCESSED, HOW, AND WHY? We collect and use:

  • Information that you provide us directly;
  • Information about the use of your account and our Services;
  • Information obtained from other sources and third parties, which may include information about you.

CATEGORIES OF DATA WE PROCESS, SOURCE OF THESE DATA, AND PURPOSE OF PROCESSING ARE AS FOLLOWS:

Source/Data/Purposes:
You provide to us directly Phone number, full name, driver license details or national ID, country and city of residence, citizenship, E-mail, date of birth, Telegram login to register account,

  • To communicate with you while registration, to identify and authorize you as a user in the app Phone number, full name, operation experience as driver, car model and plate number, photo (optional).
  • To transmit the carrier and cab details for the order to customers, Referral code (optional)To identify you in referral program (optional) full name, phone number, email, social security number or tax ID number (optional), national ID number (optional), date of birth, place of birth, gender, citizenship, residential address, driver license details, profile photo (optional), document permitting order execution,
  • To create your e-card in our app Banking information To proceed with payments, Photocopy of your driver license or your national ID and your photo with your driver license or your national ID (optional).
  • To verify user details; Selfie photo, national ID photo, your photo with you r national ID (optional).
  • To authenticate the user of our app before providing access to the orders Received from your device and our apps IP address; device identifier, type and model, mobile operating system, browser or mobile application details.
  • To secure access to your account and our IT-systems Precise or approximate location data.
  • To allow you to receive and successfully complete orders near your location and to transfer data about your location to customers Advertising identifier.
  • To adjust targeted advertisements generated when you interact with the app, time spent to complete an order, number of screens viewed while interacting with our apps, average order value, history of authorizations and usage of website and apps (authorizations logs), precise or approximate location data;
  • To improve the app and user experience; provide relevant features, modify apps interfaces; improve our marketing and economic strategy; and prevent unauthorized usage received from your use of our app Date and time of the order, pick-up point, destination point, route, price, payment method, history of orders (orders details);
  • To store orders history Received from our marketing agencies Identifier of the source or promotional link used to download or access the apps;
  • To understand whether an advertising campaign is successful you provide to our support team via social media specified by you at your discretion, requested by us at our discretion;
  • To resolve issues related to our apps generated when you communicate with our support team or customers, recordings of the conversations;
  • To resolve disputes and legal claims; control the quality of the service provided received from our partner who has concluded an employment or any other contract with you and involved in obtaining and handling order; full name, social security number, national id details, date of birth, place of birth, gender, citizenship, photo, mobile number, official residential address, driving license details: forename and surname, date and place of birth, expiry date, official body that has issued the license, license number, place where the license has been issued, car category or categories to which the license extend, scanned copies of the documents containing the data listed above, vehicle information, place of work or type of running business
  • To transmit the carrier and cab details for the order to customers.
  • To create an account in the app
  • To perform user due diligence measures
  • Whether you are an End User or a Captain, you are solely responsible for the accuracy of the information you provide, “P-Cab” will only modify or update your Personal Data upon your request or when you modify your account details. Depending upon the purposes for which we have collected your Personal Data, we may share your Personal Data:
  • The data that you provide to us directly and the data received from our partner who has concluded an employment or any other contract with you and involved in obtaining and handling orders are required in order for the app to function properly. Without such data, you would be unable to receive an order, proceed with the payment or use other functionalities.
  • Data generated when you interact with the apps, received from the authentication tool used by you in apps provided by members of our company group, or received from our marketing agencies are used to achieve a legitimate interest while respecting your rights.
  • We may request your consent to use data to arrange your participation in marketing contests or any other activities.
  • In any case, you will be informed of the data collected and the purpose of the data collection. You will be able to withdraw your consent at any time by contacting us. You can refuse to provide such consent and it will not affect your ability to use our apps.
  • In exceptional cases, such as a medical emergency or pandemic, we may process your data for reasons of substantial public interest, to protect your vital interests or the vital interests of a third party, or for reasons of public interest in the area of public health.
  • For protection of our legitimate interests and compliance with the law we process your data in order to exercise and defend legal claims and to conduct legal audits.
  • We process your data until the purpose for processing them is achieved. We can continue processing your data if such processing is required by law or necessary to protect our rights and interests, as well as the rights and interests of third parties. For example, order-related data are stored for the relevant limitation period.
  • Phone conversations with our support team, as well as with the customers, are recorded if they are made through the apps or contact details indicated in the apps. The recordings could be used in the context of disputes and legal claims, as well as to control the quality of the service provided. Recordings are kept for 30 days for user to customer’s conversations and 3 months for user to support team conversations. They are available only to our authorized personnel.
  • If there is no specific app functionality in your city, the terms of such personal data processing are not applicable and, accordingly, such data is not processed.

DO WE SHARE OR TRANSFER YOUR PERSONAL DATA?

Your personal data are only shared with parties that:

  • Directly assist in providing the services within the app: Our partners involved in obtaining and handling orders and in providing software solutions for the same purpose; our affiliates providing authentication tools and data centers; and companies assisting us with support team.
  • Are entitled to receive your data in accordance with the law: For example, if law enforcement authorities are duly entitled to do so.
  • Help us to improve our app: Advertising or device identifiers may be shared with companies providing us with advertisement or analytics services. Data about technical errors encountered while using our services are shared with our affiliates who are involved in developing our apps.

HOW CAN YOU ENFORCE YOUR RIGHTS?

  • Access You always have access to your personal data. After logging into the app using our authentication tool, you will have access to your order history, credentials, and banking information. You can obtain a copy of all your data via our support team.
  • Rectification After you log into the app using our authentication tool, you can correct your personal data in the app. If it is not possible to correct the data from within the app, please contact our support team.
  • Erasure To delete all your personal data, please send us a request via our support team. We have to keep certain data after you have deleted them from the app, including data required to be kept in accordance with the law or to protect our interests, in particular in the context of court proceedings. The ability to delete data may be limited by law or provisions related to freedom of expression and information.
  • Restriction of processing You have the right to restrict the processing of your personal data in certain circumstances. For example, should you wish to correct your personal data, you can request via our support team that the processing of your data be restricted until such data have been rectified. Please contact our support team to proceed.
  • Portability If your personal data has been processed by automated means based on your consent or based on a contract with us (e.g. in order to provide you with the features of the app), you have the right to receive such data in a structured, commonly used and machine-readable format. Please contact our support team to receive such data.
  • Objection You have the right to object to the processing of your personal data should you consider that the processing violates your rights. Please bear in mind that the right to object can be exercised only if we are processing your data based on our legitimate interests.
  • Complaints We are always ready to examine your complaints and suggestions. Please send them to our support team. In addition, you can file a complaint with the relevant supervisory authority if you consider that your rights have been violated. The list of the relevant supervisory authorities and their contact details can be found here at info@pcab.pk.
  • Support You can reach our support team via the app.

HOW IS THIS DOCUMENT AMENDED?

We may inform you by any available means (push notifications in the app, SMS, or email) if this Privacy Notice is amended in a way that has a significant impact on your rights. This would be the case, for example, if we were to add new categories of data to process or new purposes for which data are processed. You will receive a notification prior to any such amendments taking effect.